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Terms and conditions of use
1. Applications
The general terms and conditions of sale apply to each order placed on the french-touch-vaporizer.com website:
- By telephone
- By letter
- At our customer service.
These General Terms and Conditions of Sale may be modified at any time as they appear on our website.
2. Order
Your order will be accepted under the terms of these General Terms and Conditions of Sale established on our website french-touch-vaporizer.com.
The order act and its validation implies acceptance of the general terms and conditions of sale in their entirety.
The data recorded on our servers are proof of transactions between French touch vaporizer and its customers and the data recorded by the payment system are proof of financial transactions.
french touch vaporizer reserves the right to cancel an order in the following cases:
- Obvious pricing error on our part.
- Pricing error on our part creating a sale at a loss.
- Products no longer in stock.
- Age not reported when creating the account.
- In the event that the ordered product is not in stock, and that we have it sent directly from the supplier to the customer (drop shipping), the "cash on delivery" payment method will not be possible and the order will then be cancelled. The customer will be notified by email or telephone as soon as possible.
3. Availability
Our prices and offers are valid within the limits of available stocks.
Moreover, the indication of availability of a product on our site (at the time of placing the order) is only for information purposes.
In case of partial or total unavailability after placing the order, the customer will be contacted as soon as possible by email, telephone or mail.
The customer may then decide to cancel or modify his order by email, telephone or mail.
Refunds will be made, either by bank check, bank transfer or directly by the chosen payment module, if this allows it. Refunds will be made within 30 days after obtaining the agreement with the customer.
4. Price
Here is the price rule according to the zones
For the European Union
The prices for the E.U. are indicated in EURO including all taxes and do not include processing and shipping costs.
For the rest of the world
For all orders placed outside the European Union or French overseas departments and territories, the selling price is EURO HT (it will be displayed HT when your delivery address is chosen):
The taxes (to be paid by the customer) are to be paid after customs clearance such as
- Customs duty
- Sea grant
- Local taxes
- Import duties
- State taxes
For any order outside Europe, if the package is returned to us, the shipping and return costs will be deducted from the refund or "credit note".
THE ONLY CURRENCY ACCEPTED ON French Touch Vaporizer IS THE EURO.
French Touch Vaporizer can change prices at any time.
However, the products will be invoiced at the price in force at the time the order was validated (except in the cases mentioned in chapter 2).
Information on product prices and availability is subject to change and is provided for information purposes only.
Payment in several installments with Alma.
If you pay for your order in installments, you accept Alma's general customer terms and conditions. In particular, you can only pay in several installments for purchases between €100.00 and €1,000.00. The fees applicable to this means of payment are, for each transaction, 2.50% of the amount of the transaction plus €0.00
5. Shipping & Returns
The products are delivered to the address mentioned by the customer when the order has been validated.
The delivery time includes the preparation and delivery of the package(s).
If the customer chooses the check as the payment method, the delivery times will only be applicable upon receipt and verification of the validity of the check and not upon placing the order on our site.
As the post office is closed on Saturday afternoons, shipments are not automatically insured on Saturdays (if we can do it!).
If you have a problem with your follow-up, here are the direct links:
http://www.csuivi.courrier.laposte.fr/suivi (Lettres max - Petits colis internationnaux - Colissimo)
http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR (Colissimo France et internationnal)
In case of an average delivery time exceeded, contact us and we will make a claim with the carrier who is responsible for the delivery (the post office, dhl, chronopost, dpd...).
During the time of the claim, it is impossible for us to make a refund or reshipment.
The legal deadline for complaints from the post office is 14 days.
6. Shipping costs and payment methods
Shipping costs include preparation, packaging and postage.
They are visible before the order is confirmed.
The validation of the order implies acceptance of the shipping costs.
Remember to group your purchases in an order (shipping costs are charged for each order).
In order for your order to be processed as efficiently as possible, it is essential to indicate:
- Your telephone number
- Precise address (building code, intercom, floor, apartment number...)
Otherwise your package will be processed in "standard" mode, which will lengthen the delivery time.
The fixed surcharge of 8 euros requested by post for the "cash on delivery" payment method will be reflected on the invoice and will therefore be charged to the customer. However, in some cases, with some products, we can offer these fees to the customer free of charge.
In the event that the ordered product is not in stock, and that we have it sent directly from the supplier to the customer (drop shipping), the "cash on delivery" payment method will not be possible and the order will then be cancelled. The customer will be notified by email or telephone as soon as possible.
If you pay for your order in installments, you accept the Alma customer terms and conditions. In particular, you can only pay in several installments for purchases between €100.00 and €1,000.00. The fees applicable to this service are, for each transaction, 2.50% of the amount of the transaction.
7. Retention of ownership
As long as the order has not been fully paid for (+ any interest), the products remain the property of French touch vaporizer; but the risk of loss or damage will be transferred to the customer at the same time as the products have left our premises.
8. Withdrawal and/or "Satisfied, exchanged or refunded" according to conditions
In accordance with the provisions of articles L. 121-21 et seq. of the Consumer Code, you have a period of fourteen calendar days from the receipt of the last product of your order to exercise your right of withdrawal without having to justify your reasons or pay any penalties, with the exception of return shipping costs, which remain at your expense.
The transport of the products thus returned is your responsibility; any damage suffered by the products on this occasion being of such a nature, as recalled below, to obstruct the exercise of your right of retraction.
Only returned products will be taken back or exchanged:
- In their original and complete condition, properly protected and stored in their original packaging, in perfect resale condition (undamaged, damaged or dirty, including odours) with all accessories (case, cartridges, warranties, operating instructions and documentation).
- Accompanied by the Return Form to be completed and available in the section of the site called "My Account".
- Without the product having been clearly used, i.e. provided that the product does not bear the mark of use and is in a condition allowing its resale.
Any trace can cancel the right of withdrawal but a discount may then be offered, as the law allows (see additional conditions "product return policy" below in red)
If this is not the case, French touch vaporizer reserves the right not to refund the order, or to refund it only partially.
Shipping costs may then be charged for a re-shipment of the product(s) if the return of the product is refused for one of the reasons mentioned above.
The return costs are the responsibility of the customer.
CAUTION: ANY USE OF OUR PRODUCTS WITH ILLEGAL PRODUCTS VOIDS THE WARRANTY AND THE RIGHT OF RETRACTATION.
Product return policy :
The Hamon law says that the consumer has a right to a test defined as having tried the product in store, which means that the product can be handled but not used as such. Beyond that, the merchant may apply a discount. Please note that after receipt, the merchant has 4 days to check the condition of the product.
Any returned product, even in perfect working order, which can no longer be considered as new and can therefore no longer be sold as such (non-exhaustive examples: damaged box, traces of use, odours...) will be discounted by at least 10% depending on the condition of the returned product to be sold "second-hand". Damaged or soiled accessories will be replaced at the customer's expense. These costs will therefore be deducted from the credit note or refund.
Non-exhaustive examples of products that are not accepted for the right of withdrawal if they have been used at least once (considered as consumable):
- Wooden vaporizers such as Magic flight Launch Box, Vapman or Vaporgenie Volta
- Clearomizer, Atomizer, E- Liquids...
- Products such as those from Storz and Bickel or Pax Labs that are in a box sealed by the manufacturer. Opening this sealed box will cancel the right of withdrawal but a discount may be offered.
The customer must inform us of this:
Contact us by email: contact at doctor-vaporisateur.com
Contact us by phone: 0651395428
Attention! Any return of parcels made without going through the return form and without having informed us in advance will be refused
Once the return has been accepted, the customer must send his parcel and his Return Form to the company at this address (or the one indicated to him):
ALLINVAPE
126 rue d'avron
75020
Paris
France
THE CLASSIC METHOD OF REIMBURSEMENT FOR A "RETURN" IS A TRANSFER TO A BANK ACCOUNT OR A CREDIT NOTE (IF THE CUSTOMER ONLY WISHES IT) VALID ON THE WEBSITE WITHOUT TIME LIMIT.
THE MINIMUM REFUND OF A CREDIT NOTE BY BANK TRANSFER IS 15 EUROS!
If you request it and we accept it, the refund can be made by bank transfer to your bank account or Paypal, within 14 days of the date of receipt of the returned package.
No cash on delivery will be accepted for any reason whatsoever.
The risks of the return are the responsibility of the customer.
For example, a vaporizer such as the wooden "Magic Flight Launch Box" can never be returned to us (except for malfunctions, of course). Indeed, from its first use, it is "dirty" and can therefore no longer be considered as new. Magic Flight is considered a consumable.
For a after-sales service (sending a repaired or new product to the customer), whether at the manufacturer's level or at our company Allinvape, there is no fixed deadline. The delay depends on the available stocks. If the product is in stock or in sufficient stock, it will be changed and shipped as soon as possible but if it is out of stock or in insufficient stock, the product will be returned as soon as it is replenished without any fixed delay. However, we will be able to keep you informed of the progress of the restocking in progress at your request.
9. Second hand sale
All second-hand products sold on www.french-touch-vaporizer.com are not necessarily guaranteed. It will be indicated on the product sheet and the invoice if the product is under warranty or not.
10. Intellectual Property
All texts, images and models reproduced on this site are protected by intellectual property rights.
As such and in accordance with the provisions of the Intellectual Property Code, only private use is permitted.
Any non-conforming use of our site has the value of counterfeiting and is subject to sanctions under intellectual property law.
11. Responsibilities
french touch vaporizer declines any responsibility in case of force majeure (disruptions, partial or total strikes, floods, fires) which could slow down or stop the delivery process.
12. Applicable law and disputes
This contract is subject to French law and is written in French. In the event of a dispute, only the French courts are able to rule.
13. Confidentiality
french touch vaporizer does not communicate under any circumstances the information you communicate to it. This information is only used by Docteur-Vaporisateur to process your order and promotions.
In accordance with the Data Protection Act of 6/01/1972, you have the right to access, rectify and oppose any personal data concerning you. If you do not want your details to be used elsewhere, please let us know by post or e-mail, indicating (surname, first name, address and e-mail).
Our site is registered with the CNIL
Declaration number: 1633797 v 0
14. Legislation and proper use of our products
Our French touch vaporizer site does not allow the purchase of electronic cigarettes by minors under 18 years of age.
Our French touch vaporizer site does not allow the purchase of vaporizers or vaporizer accessories for minors under 16 years of age.
Please give the correct information about your age when ordering. All orders will be checked, and cancelled if necessary, and the products sold on our site comply with current French legislation. Docteur-Vaporisateur cannot be held responsible in the event of non-compliance with current French legislation.
In addition, certain substances that are illegal in France must under no circumstances be used with our products.
french touch vaporizer declines any responsibility for any illegal use of its products.
REMAIN VIGILANT AND INQUIRE ABOUT THE LAWS IN FORCE IN THE COUNTRY IN WHICH YOU ARE LOCATED BEFORE USING OUR PRODUCTS!
15. Company identity
Since 10/01/2014
EURL ALLINVAPE
Siret: 80450048600027
Siren: 804500486
Tva intra: FR44804500486
Rcs: Paris B 804 500 486
EURL with a capital of 1000€
ALLINVAPE is the company that manages the website www.french-touch-vaporizer.com